No payments will be refunded under any circumstances.

In the unfortunate event that artwork arrives damaged it will be replaced if a print, redone if a commission or an original. Photographic evidence must be submitted to support the claim and damaged artwork must be sent back to be examined before replacement is sent. 

Artwork will be shipped within 7 working days of payment received. Couriers with tracking facilities will always be used and buyer will be supplied with postage and tracking information as soon as possible.

Each Artwork that is painted by hand is an artistic piece. Please be aware that every piece might have some minor “imperfections”. In case of handpainted multiples please be aware that your ordered piece might differ slightly from the picture shown.

Please make sure your address is correct on Paypal as that will be the address the artwork is sent to. If you need the artwork sent to an alternative address please email me on elmohooduk@gmail.com quoting your order reference immediately after ordering. 

If there are any problems with your order/delivery don't hesitate to contact me on the above email address and I will do my best to help